Privacy Policy

1. Who This Policy Covers

This Privacy Policy applies to all visitors, users, and clients of [Company Name] ("we," "us," or "our") and governs how we collect, use, store, and protect personal information submitted through our website, program enrollment, community access, and any related communications.

By accessing our website or enrolling in our program, you agree to the practices described in this policy.

2. Information We Collect

Information you provide directly:

• Full name and email address when you submit an application or contact form

• Payment information processed through our third-party payment provider (we do not store card details directly)

• Responses submitted in application forms, intake questionnaires, or onboarding surveys

• Communications sent to us via email, community platforms, or direct message

• Content you share within the community, group sessions, or coaching calls

Information collected automatically:

• IP address and approximate geographic location

• Browser type and device information

• Pages visited, time spent on site, and referral source

• Cookies and similar tracking technologies (see Section 7)

Information from third parties:

• If you connect a third-party account (e.g. LinkedIn, Google) for login or integration purposes, we may receive basic profile information consistent with your privacy settings on that platform

3. How We Use Your Information

We use the information we collect to:

• Process your application and enrollment in the program

• Deliver program content, schedule 1:1 calls, and facilitate group sessions

• Communicate with you about your account, program updates, and relevant announcements

• Send transactional emails (receipts, confirmations, session reminders)

• Send marketing communications, where you have given explicit consent

• Improve our website, content, and program based on usage patterns

• Comply with legal obligations and resolve disputes

We do not use your information to make automated decisions that produce legal or significant effects without human review.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

• Contract performance — processing necessary to deliver the program you enrolled in

• Legitimate interests — improving our services, preventing fraud, and communicating with existing clients

• Consent — for marketing communications and non-essential cookies, where explicitly granted

• Legal obligation — where processing is required to comply with applicable law

You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. How We Share Your Information

We do not sell your personal information. Ever.

We share your data only in the following limited circumstances:

Service providers: We work with trusted third-party platforms to deliver the program — including payment processors, email service providers, video call platforms, and community software. These providers access your data only as necessary to perform their services and are contractually bound to protect it.

Legal requirements: We may disclose information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, safety, or property of [Company Name], our clients, or others.

Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website prior to any such transfer.

We do not share your data with advertisers, data brokers, or third parties for their own marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:

• Active clients: for the duration of program enrollment plus 3 years after final session

• Applicants who did not enroll: 12 months from application date, then deleted

• Email subscribers: until you unsubscribe or request deletion

• Payment records: 7 years, as required by applicable tax and accounting law

After retention periods expire, data is securely deleted or anonymised.

7. Cookies

Our website uses cookies to improve functionality and understand how visitors interact with our content.

Types of cookies we use:

• Essential cookies — required for the website to function (cannot be disabled)

• Analytics cookies — help us understand traffic and usage patterns (e.g. Google Analytics)

• Marketing cookies — used to track ad performance and retarget visitors across platforms (e.g. Meta Pixel, Google Ads)

You can manage cookie preferences through the consent banner on your first visit, or at any time through your browser settings. Disabling non-essential cookies will not affect your ability to access the site or program content.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you

• Correction — request that inaccurate or incomplete data be corrected

• Deletion — request that we delete your personal data ("right to be forgotten")

• Portability — request your data in a structured, machine-readable format

• Objection — object to processing based on legitimate interests or for direct marketing

• Restriction — request that we limit how we process your data in certain circumstances

• Withdrawal of consent — withdraw consent for any processing based on consent, at any time

To exercise any of these rights, contact us at [Company Email]. We will respond within 30 days. We may need to verify your identity before processing the request.

If you are located in the EEA or UK and believe your rights have been violated, you have the right to lodge a complaint with your local data protection authority.

9. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted to and from our website

• Access controls limiting who within our team can view personal data

• Regular review of third-party provider security practices

• Secure deletion protocols when data is no longer required

No method of electronic storage or transmission is 100% secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify affected individuals and relevant authorities as required by law.

10. Children's Privacy

Our program and website are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected data from a minor without parental consent, we will delete it promptly. If you believe a minor has submitted data to us, contact us at [Company Email].

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or resources. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party platform you visit through links on our site.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will notify active clients by email at least 14 days before the changes take effect.

Continued use of our website or program after changes take effect constitutes acceptance of the revised policy.

13. Contact

For any questions, requests, or concerns regarding this Privacy Policy:

[Company Name] [Company Email]