Terms & Conditions

1. Agreement to Terms

By accessing our website, submitting an application, or enrolling in any program offered by [Company Name] ("we," "us," or "our"), you agree to be bound by these Terms & Conditions. If you do not agree, do not use our services.

These Terms apply to all visitors, applicants, enrolled clients, and community members.

2. The Program — What We Offer

[Company Name] offers a personal brand coaching program for freelancers and content creators. The program includes access to:

• Monthly 1:1 strategy calls (quantity as specified at enrollment)

• Weekly live group sessions

• Self-paced course content

• Community platform access

Program structure, session frequency, and content may be updated over time to improve quality. Any material changes to what was represented at the time of your enrollment will be communicated in advance.

3. Enrollment and Application

Enrollment in our program requires submission of an application. Submission of an application does not guarantee enrollment. We reserve the right to decline any application at our discretion, without obligation to provide a reason.

Upon acceptance, enrollment is confirmed by receipt of payment in full or initiation of an approved payment plan. Access to program materials is granted following payment confirmation.

4. Payment Terms

Full payment: Program fees are due in full at the time of enrollment, unless a payment plan has been explicitly agreed upon.

Payment plans: Where a payment plan option is offered, the first installment is due at enrollment. Subsequent installments are charged automatically on the agreed schedule. Failure to make a scheduled payment may result in suspension of program access until the outstanding balance is settled.

Currency: All prices are listed in US Dollars (USD) unless otherwise stated.

Taxes: You are responsible for any applicable taxes, duties, or levies imposed by your jurisdiction. Our listed prices do not include VAT or GST unless explicitly stated.

Failed payments: If a scheduled payment fails, we will attempt to notify you at the email address on file. We reserve the right to suspend access to program materials and community until payment is resolved.

5. Refund Policy

30-day guarantee: If you complete the first 30 days of the program, engage with the materials and scheduled sessions, and do not believe the program is delivering on its stated outcomes, you may request a full refund within 30 days of your enrollment date.

To request a refund, email [Company Email] with your name, enrollment date, and a brief description of your experience. Refunds are processed within 10 business days of approval and returned to the original payment method.

Conditions for refund eligibility:

• Request submitted within 30 days of enrollment date

• Evidence of reasonable participation (attendance at at least one group session, completion of at least two course modules)

• Request submitted in good faith

Non-refundable circumstances:

• Refund requests submitted after the 30-day window

• Requests from clients who have not engaged with the program

• Requests based on outcomes dependent on factors outside our control (e.g. market conditions, client's own business decisions)

Payment plans: If a refund is approved for a client on a payment plan, only amounts already paid will be refunded. Future installments will be cancelled.

6. Program Access and Delivery

Access period: Program access — including course content, community, and session scheduling — is provided for the duration specified at enrollment.

Session scheduling: 1:1 calls must be scheduled by the client using our provided booking system. Sessions not scheduled within the program period are forfeited. We will make reasonable efforts to accommodate scheduling requests but cannot guarantee specific time slots.

Group sessions: Group sessions run on a set weekly schedule. Recordings are made available to enrolled members who cannot attend live. We reserve the right to adjust session timing with reasonable advance notice.

Course content: Course materials are provided digitally and are accessible for the duration of the program. We reserve the right to update, revise, or remove course content to maintain quality. We will not remove content in a way that materially diminishes the program's value without offering an equivalent substitute.

7. Client Responsibilities

To get the most from the program — and to remain eligible for the guarantee — you agree to:

• Engage with program materials in good faith and with reasonable effort

• Attend or review recordings of sessions on a consistent basis

• Complete and submit work for review when requested by the coach

• Communicate openly about challenges, scheduling conflicts, or concerns

• Treat other community members, the coach, and supporting staff with respect

We are not responsible for outcomes resulting from non-participation, incomplete implementation, or factors outside the scope of the program.

8. Results Disclaimer

We make no guarantee of specific financial results, client acquisition outcomes, rate increases, or business growth. Testimonials and case studies shared on our website and marketing materials represent real client experiences but are not guarantees of the same results for every participant.

The outcomes of the program depend significantly on the effort, implementation, and individual circumstances of each client. Personal branding results are influenced by market conditions, niche, experience level, and factors entirely outside our control.

9. Intellectual Property

All program content — including course materials, frameworks, session recordings, written guides, templates, and any proprietary methodology — is the intellectual property of [Company Name] and is protected by applicable copyright law.

Enrolled clients are granted a personal, non-transferable licence to access and use program materials for their own professional development. You may not:

• Share, distribute, resell, or sublicense program content to third parties

• Reproduce or publish course materials publicly in any format

• Use our frameworks, methodologies, or content to create competing products or programs

• Record 1:1 or group sessions without prior written consent

Violation of these terms may result in immediate removal from the program without refund and potential legal action.

10. Community Standards

Access to our community platform is a privilege, not a right. By participating, you agree to:

• Communicate respectfully with all members and staff

• Refrain from posting spam, promotional content, or unsolicited offers

• Refrain from sharing offensive, discriminatory, or harmful content

• Keep confidential any personal information shared by other members in the community

We reserve the right to remove any member from the community — temporarily or permanently — for violations of these standards. Removal from the community does not entitle the removed member to a refund.

11. Confidentiality

During the program, you may be exposed to personal information shared by other clients in group sessions or the community. You agree to treat all such information as confidential and not to share, discuss, or reference it outside the program environment without the explicit consent of the person who shared it.

12. Limitation of Liability

To the maximum extent permitted by applicable law, [Company Name] shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the program, website, or community — including but not limited to loss of revenue, loss of clients, or loss of data.

Our total liability to you for any claim arising from these Terms or the program shall not exceed the total amount you paid us in the 12 months preceding the claim.

Nothing in these Terms limits liability for death, personal injury caused by negligence, or any other liability that cannot be limited by law.

13. Indemnification

You agree to indemnify and hold harmless [Company Name], its founder, contractors, and representatives from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms, your use of the program, or your conduct toward other members.

14. Modifications to the Program or Terms

We reserve the right to update these Terms at any time. Material changes will be communicated by email to enrolled clients at least 14 days before taking effect. Continued participation in the program after changes take effect constitutes acceptance of the revised Terms.

We also reserve the right to modify, discontinue, or restructure the program with reasonable notice. In the event of discontinuation, enrolled clients will receive a pro-rata refund for any unused program period.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising from these Terms or the program shall first be attempted to be resolved informally by contacting us at [Company Email]. If informal resolution is not possible within 30 days, disputes shall be submitted to binding arbitration or the courts of [Jurisdiction], as applicable.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and [Company Name] regarding the program and supersede any prior agreements, representations, or understandings — written or verbal.

18. Contact

For any questions regarding these Terms & Conditions:

[Company Name] [Company Email]

A few things to flag before publishing:

Jurisdiction (Section 15) needs to be filled in with the actual country and state/province where Declan operates. This determines which law governs the agreement and where disputes are resolved — it's not interchangeable.

VAT/GST (Section 4) — if Declan is selling internationally and crosses the relevant revenue thresholds in countries like the UK, EU member states, Australia, or Canada, he will need to register for VAT/GST in those jurisdictions and update the payment terms accordingly. Worth running past an accountant before launch.

Session forfeiture language (Section 6) — the "sessions not scheduled are forfeited" clause is standard but can create friction. Some coaches soften this with a rollover policy (e.g. one unused call can roll into the next month). Worth deciding before launch so the Terms match the actual policy.

Legal review — this is a conceptual framework, not a substitute for advice from a qualified attorney in the relevant jurisdiction. Before the site goes live with paying clients, have a lawyer review both documents, particularly the refund clause, limitation of liability, and governing law sections.